How to choose the right jewelry for yourself?
We provide detailed product descriptions, pictures, and demonstrations of how jewelry can be worn to help customers choose the right jewelry for themselves.
Do you provide real jewelry pictures?
We provide real product pictures for each jewelry item to ensure that you can clearly understand the appearance and details of the product. These pictures are carefully taken and processed to ensure they are as close as possible to the real thing.
Are the materials used in the jewelry durable?
We use high-quality materials to make our jewelry and provide detailed descriptions of the materials on our product pages to ensure that the jewelry you purchase has excellent durability.
How do you judge the quality of the jewelry?
Our jewelry undergoes strict quality control to ensure that each piece is of excellent quality. We provide relevant quality and authentication certificates to prove the authenticity and quality of our products.
How do I know if ordering online is secure?
To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), the Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes "https" at the beginning. Most browsers offer additional security alerts as well.
I placed an order but never received a confirmation email?
If you don't receive an email within a few hours of placing your order, be sure to check your personal "spam" folder. Also, be sure to check your phone, as you may have entered a phone number instead of an email. Or maybe the email address on the file is misspelled.
How do I track my order?
Once your order has been processed, you will receive an order confirmation, order tracking number, and order tracking website information. You can also contact us at help@gemjewelcraft.com, and we will notify you that your order has shipped. Please note that we do not offer cash on delivery. The above confirmation and order information will be sent to the email address you provided with your order.
Can I cancel my order?
All orders are automatically processed and shipped immediately after they are placed. If you would like to cancel an order, please email a cancellation request within 30 minutes of placing the order.
